第三版依據國際貿易通行慣例，就商務書信格式、商務關系的建立、詢價與回復、報盤與還盤、促銷、訂購與確認、包裝、運輸、付款方式、保險、代理、投訴與處理、電子信函以及貿易形式等14個方面進行商務英語信函應用能力的講述。修訂后的教材體例安排新穎，語言簡潔規范，通過大量的技能訓練把基礎英語技能和外貿英語知識有機地結合起來，使學生具備較強的撰寫國際商務英語書信的能力，實用性、針對性更強；第三版對課后練習部分降低了難度。葛萍，女，碩士，上海金融學院副教授，長期從事一線商務英語及外貿英語函電方面的教學與研究工作，出版的相關作品包括上海外貿教育高地項目《外貿英語函電》等累計暢銷六七萬余冊。周維家，女，外語碩士，副教授，女，碩士，上海金融學院副教授，長期從事一線商務英語及外貿英語函電方面的教學與研究工作。

Unit One Layout of Business Letters Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development ExercisesUnit Two Establishing Business Relations Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development ExercisesUnit Three Enquiries and Replies Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development ExercisesUnit Four Offers and Counter-offers Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development ExercisesUnit Five Sales Promotion Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development ExercisesUnit Six Orders and Acknowledgements Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development ExercisesUnit Seven Packing Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development ExercisesUnit Eight Transportation Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development ExercisesUnit Nine Terms of Payment Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development ExercisesUnit Ten Insurance Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development ExercisesUnit Eleven Agencies Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development ExercisesUnit Twelve Complaints and Adjustments Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development ExercisesUnit Thirteen Electronic Correspondence Specimen Telex Specimen Fax Specimen E-mail Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development ExercisesUnit Fourteen Forms of Trade Specimen Letters Vocabulary Phrases and Expressions Notes Related Words and Phrases Reference Expressions Words and Phrases Power Development ExercisesAppendix 1. Glossary 2. Phrases and Expressions 3. Notes 4. Related Words and Phrases 5. Key to ExercisesReference Books