Understanding Social Media is a companion title to the highly successful Understanding Digital Marketing. Accessible and practical, this book draws on experience, advice and tips from dozens of digital marketers and social media experts to create a comprehensive guide to current practice including: - Creating a social media program- Understanding stakeholders such as blogs, networks and Web 2.0- Rules governing the relationship between search and social- Case studies from successful and failed campaigns- Budgeting for social media activities- How to set key performance indicators (KPIs)- Understanding social media ROI- Customer experience- Building a social media team- Analytics and creating a social media dashboard- Risk assessment and risk management in social media


Damian Ryan is a digital media and marketing expert who has been working at the forefront of the media industry for over 25 years. He is founder and chairman of The Global Academy of Digital Marketing, a collaborative movement comprised of digital marketers seeking knowledge, case studies, contacts and credible data to help them prosper. He is also a partner with Mediaventura, the UK’s leading corporate finance firm for the TIME (Technology, Internet, Media and Entertainment) sector. He is also the author of Understanding Digital Marketing, The Best Digital Marketing Campaigns in the World, and The Best Digital Marketing Campaigns in the World II (Kogan Page).