Being a manager for Microsoft is different than being a manager for McDonalds. Being a manager for HP is different than being a manager for Hertz. The U.S. Department of Labor states there are 6.7 million customer service managers in our retailers, grocers, restaurants, hospitality and travel related industries. These managers need practical, real advice on how to improve their daily lives and move their career forward. THE CUSTOMER F1RST MANAGER contains seven vital lessons for these managers. Lessons which have been proven succesful by practical application, not theory.


Robert ＂Bobby＂ Fitzgerald began working in customer service at age 14. He studied Culinary Arts and Management at Johnson & Wales University. By 1995 he was the youngest General Manager at Houston’s Restaurants, Inc. In 1999 he co-founded Cinzzetti’s Restaurant Corp. which today owns six locations under The White Chocolate Grill, Cinzzetti’s and Lincoln Whiskey Kitchen brands. He is involved in every aspect of the management of the business which has over 500 employees and locations in Chicago, Denver, Kansas City and Phoenix serving over 25,000 customers a week. Taking the lessons he has learned and taught to his managers into the classroom, he began speaking at Universities in 2002 on the subject of management and hospitality careers. He has written dozens of articles on management and business for numerous outlets including Kiplinger.com, Examiner.com and the American Management Association and serves on The Board of Directors of The Arizona Restaurant Association and the American Cancer Society Phoenix Chapter.